Client Resolution Specialist at UBS
2013 - 2014
Resolved client inquiries and requests for Equity Plan Advisory Services group in relation to Company Sponsored Stock Plans. Leveraged sound judgment and reasoning skills, with ability to act beyond established guidelines.
o Skillfully assisted corporate employees with issues related to tax reporting, trade settlements, ACH transfers, US and Non-US Wires, as well as proper documentation of routing/ABA numbers, SWIFT codes, and IBAN numbers. Made cash disbursements providing ETA. Entered stop payments and reissued checks.
o Rapidly became familiarized with various software packages and requisite procedures for client onboarding, escalations, and process modifications / controls related to new regulatory requirements and plan changes.
Technical Support Specialist at Custom Computer Specialists
2013 - 2013
Facilitated "back to school" projects for academic clients, providing technical support and helping new users activate operating system software, create user profiles, connect to the network, and troubleshoot problems.
o Assisted in laptop distribution project for academic client with incoming freshman and transfers, scanning laptop barcodes and documenting required student information within the student cataloguing system.
Financial Services Representative Intern at New York Life Insurance Company
2012 - 2012
Learned about the duties of a Life Insurance, Annuities, and Investments Representative. Trained in products and solutions for asset accumulation, protection, and distribution, business continuity, and employee benefits. Became well versed in the principles of Financial Planning & Analysis.
o Analyzed case studies involving clients' cash flow, liquidity needs, and expected investment portfolio returns in order to recommend solutions that manage risks and meet financial goals.
o Successfully obtained New York State Life, Accident and Health License.
Teller at Hudson Valley Federal Credit Union
2011 - 2011
Worked directly with banking customers to complete financial transactions; provided
attentive service and built strong customer relationships. Analyzed accounts, recommended
additional account options, and cross-sold financial advisory, insurance, real estate and
account services. Communicated current promotions. Tracked conversations and customer
interests on CRM system. Managed high volumes of cash.
o Promoted from seasonal teller to part-time staff members with additional
responsibility for cross selling products and contributing to branch sales goals.
o Recognized by branch and regional managers for creating a friendly and comfortable
environment for customers.
Software Development Intern at UBS Investment Bank
2010 - 2010
Charged with developing a crisis management application for the Trade and Asset Servicing
team at a major investment bank. Interviewed software teams regarding project scope and
requirements. Delivered presentations to manager and co-workers, providing manager with
o Dramatically decreased time required for Level 3 technical support to respond to a
crisis that interfered with trade settlement / reporting.
o Suggested and implemented a module to report status of individual jobs and detect
o Quickly and independently learned to set up environment with Tomcat and Oracle as
Software Testing Intern at IBM
2009 - 2010
Tested weekly updates for a course management system (Sakai) in conjunction with a
geographically dispersed team and three other interns for a joint project between IBM and
Marist College; provided a list of identified system issues. Contributed to community
o Designed and implemented website for a pilot program allowing teachers to use Sakai
system for courses.
Operations analyst at UBS
2013 - 2014
Responsible for the creation and approvals of wire instructions for credit/derivative products, filling in process gaps to ensure compliance with audit and risk management controls for OTC Settlements Control Management Team
• Verify evidence of proper trade booking & agreement on cash flows, using internal systems and ClearPar
• Adhere to various currency payment cut-off times, with timely processing of payments according to SLAs
• Compile End of Day report documenting payment details & volume. Process book transfers and journal entries using various macros and SharePoint. Responsible for shared inbox management.
• Update standard operating procedures for support of BPS Agency Closings, Secondary Commercial Loans, Whole Loans, RMBS payments and other non-systemic trade settlements. Trained new staff on procedures
Operations Analyst at BNP Paribas
2015 - Present
Operations Analyst for Cash ManAgement Operations CMOSEE